Terms of Service

1. Acceptance of Terms

By accessing or using Tamloot ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our Service.

These Terms constitute a legally binding agreement between you and Tamloot. Please read them carefully before using our Service.

2. Description of Service

Tamloot is an AI-powered relationship intelligence platform designed for professionals who run on conversations — coaches, therapists, consultants, advisors, mentors, and similar practitioners. Our Service includes:

• Integration with Zoom and Google Meet for session recording (with the consent of everyone in the conversation)
• Mobile and desktop apps for capturing in-person and remote sessions
• Google Calendar integration to display and manage your scheduled sessions
• Automated transcription of recorded sessions
• AI-generated session notes and summaries
• Private notes for your professional use
• Notes you can choose to share with the people you work with
• An AI assistant that helps you prepare for sessions and surface patterns over time
• Tools for managing the people you work with

3. Account Registration

To use Tamloot, you must:

• Be at least 18 years of age
• Provide accurate, current, and complete information during registration
• Maintain the security of your account credentials
• Promptly update your information if it changes
• Accept responsibility for all activities that occur under your account

You may register using your Google account or email. You are responsible for maintaining the confidentiality of your account and for all activities that occur under your account.

4. User Responsibilities

As a user of Tamloot, you agree to:

• Obtain informed consent from everyone in a session before recording it
• Maintain confidentiality of information about the people you work with in accordance with your professional obligations
• Comply with all applicable laws and regulations, including privacy laws and any professional licensing requirements in your jurisdiction
• Use the Service only for lawful purposes and in accordance with these Terms
• Not share your account credentials with others or allow unauthorized access to your account
• Review AI-generated content before using it professionally, as it may contain errors

5. Consent Requirements

You are solely responsible for obtaining proper informed consent from every participant in a session before recording it. This includes:

• Informing participants that the session will be recorded
• Explaining how the recording will be used (transcription, AI analysis, note generation)
• Obtaining explicit consent before initiating any recording
• Providing participants the option to decline recording
• Documenting consent in accordance with any professional standards that apply to your practice

Tamloot provides tools to facilitate consent collection, but the responsibility for obtaining and documenting proper consent remains entirely with you. Failure to obtain proper consent may violate laws in your jurisdiction and could result in termination of your account.

6. Subscription and Billing

6.1 Merchant of Record

All payments for Tamloot are processed by Lemon Squeezy, which acts as our Merchant of Record. When you purchase a subscription, you are purchasing from Lemon Squeezy, and their Buyer Terms apply to your transaction.

6.2 Subscription Plan

We offer a single subscription plan, billed monthly. Current details are available on our pricing page. Subscriptions automatically renew unless cancelled before the renewal date.

Fair use. The plan includes unlimited recorded sessions for ordinary individual professional use. It is not intended for automated, bulk, resold, or shared-account use, or for volumes that materially exceed typical individual practice. If your usage reaches that point we will contact you first and work out a suitable arrangement; we will not silently degrade or interrupt your service.

Currency. Prices are displayed in the store currency, but every charge is processed in US dollars at the exchange rate in effect at the time of the transaction. The amount that appears on your statement may therefore vary slightly from month to month, and your bank may add its own conversion or foreign-transaction fee. We do not control either.

6.3 Refund Policy

We offer a 14-day money-back guarantee for new subscriptions. If you are not satisfied with our Service within the first 14 days of your subscription, you may request a full refund by contacting us at contact@tamloot.cc.

After the 14-day period, subscriptions are non-refundable. You may cancel your subscription at any time, and your access will continue until the end of your current billing period.

6.4 Price Changes

We reserve the right to change our prices at any time. If we change prices for an existing subscription, we will notify you at least 30 days before the price change takes effect.

7. Intellectual Property

7.1 Our Intellectual Property

The Service, including its design, features, code, and documentation, is owned by Tamloot and is protected by intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to use the Service in accordance with these Terms.

7.2 Your Content

You retain ownership of all content you upload or create using our Service, including:

• Session recordings
• Information about the people you work with
• Notes and observations you create
• Any other data you input into the Service

By using our Service, you grant Tamloot a limited license to process, store, and display your content solely for the purpose of providing the Service to you.

7.3 AI-Generated Content

AI-generated transcripts, summaries, and notes created from your sessions are licensed to you for your professional use. You may use, modify, and share this content with the people you work with. Tamloot retains no ownership rights over AI-generated content derived from your sessions.

8. Data Ownership and Export

Your data belongs to you. You may request an export of your data at any time by contacting us at contact@tamloot.cc.

Upon account termination, you will have 30 days to export your data before it is permanently deleted from our systems.

9. Prohibited Uses

You agree not to use the Service to:

• Record sessions without proper consent from every participant
• Store or transmit content that is unlawful, defamatory, or infringes on third-party rights
• Violate any applicable laws, including privacy and data protection regulations
• Attempt to gain unauthorized access to the Service or other users' accounts
• Reverse engineer, decompile, or disassemble any part of the Service
• Use the Service to compete with Tamloot or for any commercial purpose not contemplated by these Terms
• Upload malicious code or content designed to harm the Service or other users
• Resell, sublicense, or redistribute the Service without our written permission

10. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

• AI Accuracy: AI-generated transcripts, summaries, and notes may contain errors or inaccuracies. You are responsible for reviewing and verifying all AI-generated content before using it professionally.
• Not Professional Advice: Tamloot does not provide legal, medical, therapeutic, or compliance advice. The Service is a documentation tool and should not be considered a substitute for your professional judgment.
• Regulatory Compliance: You are solely responsible for ensuring your use of the Service complies with all applicable professional regulations, licensing requirements, and data protection laws in your jurisdiction (such as Israel's Protection of Privacy Law, or HIPAA where it applies to your practice).
• No Guarantee: We do not guarantee that the Service will be uninterrupted, error-free, or meet your specific requirements.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• Tamloot shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or goodwill.
• Tamloot's total liability for any claims arising from or relating to these Terms or the Service shall not exceed the amount you paid to Tamloot in the twelve (12) months preceding the claim.
• Tamloot is not liable for any damages arising from your failure to obtain proper consent from session participants or to comply with professional regulations.

12. Indemnification

You agree to indemnify, defend, and hold harmless Tamloot and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable attorneys' fees, arising out of or in any way connected with: (a) your use of the Service; (b) your violation of these Terms; (c) your failure to obtain proper consent from session participants; (d) your violation of any applicable laws or regulations; or (e) your violation of any third-party rights.

13. Termination

13.1 Termination by You

You may terminate your account at any time by cancelling your subscription through your account settings or by contacting us at contact@tamloot.cc.

13.2 Termination by Us

We may suspend or terminate your account immediately if: (a) you breach these Terms; (b) you fail to pay subscription fees; (c) we are required to do so by law; or (d) we discontinue the Service.

13.3 Effect of Termination

Upon termination, your right to use the Service will cease immediately. You will have 30 days to export your data. After this period, your data will be permanently deleted. Any provisions of these Terms that by their nature should survive termination will survive.

14. Governing Law and Disputes

These Terms shall be governed by and construed in accordance with the laws of the State of Israel, without regard to its conflict of law provisions.

Any disputes arising out of or relating to these Terms or the Service shall be subject to the exclusive jurisdiction of the courts located in Israel. You agree to submit to the personal jurisdiction of such courts.

15. Changes to Terms

We may update these Terms from time to time. If we make material changes, we will notify you by email or by posting a notice on our website at least 30 days before the changes take effect. Your continued use of the Service after the changes take effect constitutes your acceptance of the new Terms.

16. Miscellaneous

• Entire Agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and Tamloot regarding the Service.
• Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in effect.
• Waiver: Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.
• Assignment: You may not assign or transfer these Terms without our prior written consent. We may assign these Terms without restriction.

17. Data Processing Addendum (Israel)

This section applies when you use the Service to record or process sessions with the people you work with. It constitutes the written processing agreement required by Regulation 15 of Israel's Protection of Privacy Regulations (Data Security), 5777-2017.

17.1 Roles

For records about the people you work with, you are the database owner/controller (בעל מאגר) under Israel's Protection of Privacy Law, 5741-1981: you determine the purposes of processing and hold the professional relationship with them. Tamloot is your holder/processor (מחזיק), processing that data only on your behalf. By using the Service with session content, you confirm that you are the database owner of those records and that you are authorized to engage Tamloot as your processor.

17.2 What we process, and why

We process session audio, transcripts, AI-generated notes and insights, contact details of the people you work with (name, email, phone), and calendar/meeting metadata — solely to provide the Service to you: recording capture or import, transcription, AI-assisted notes, insights and meeting preparation, assistant responses, and storage. We do not use identifiable session content to train AI models or for analytics across customers.

17.3 Our commitments as your processor

• Instructions: We process this data only on your documented instructions; these Terms and your use of the Service's features are the baseline instructions.
• Confidentiality: Every person we authorize to process the data is bound by confidentiality undertakings.
• Security: We implement the measures required of a holder under the Data Security Regulations, including encryption in transit and at rest, per-customer data isolation, access logging retained for at least 24 months, and strong authentication on administrative access. Details: our Trust Center.
• Sub-processors: We engage the sub-processors listed in our Trust Center, each bound by a written data processing agreement including onward-transfer restrictions. We update the list when it changes.
• International transfers: Data is processed in the regions disclosed in our Privacy Policy (currently the United States, the European Union, and Japan), on the bases described there under the Privacy Protection (Transfer of Data to Databases Abroad) Regulations, 5761-2001.
• Incident notice: We will notify you of a security incident affecting your data without undue delay — where practicable within 72 hours, and within 24 hours for a severe incident as defined in Regulation 11(d), so you can meet your own notification duties.
• Data-subject requests: We will assist you in responding to access, correction, and deletion requests from the people you work with.
• Reporting: At least once annually, and upon your reasonable written request, we will provide a written report on how we implement our obligations under the Data Security Regulations and this section, as required by Regulation 15(a)(2)(h).
• Return and deletion: On termination, Sections 8 and 13.3 apply — you may export your data for 30 days, after which it is permanently deleted from our systems.

17.4 Precedence

If you or your organization has signed a separate data processing agreement or order form with Tamloot, that signed agreement governs your data processing relationship and prevails over this section to the extent of any conflict.

18. Contact Us

If you have any questions about these Terms, please contact us at:

Email: contact@tamloot.cc